How to: Contact Wizards Customer Service

You just bought the latest War at Sea booster, opened it in excitement and found that one of the models does not match the corresponding stat cards.  You freak out and worry how to rectify the problem.  We’re here to help.

First you need to take a deep breath and then exhale.  Breathing is important.  Next you need to contact Wizards.  The Wizards of the Coast website is not the easiest thing to navigate for this information.  We learned this process for product replacement as detailed in War at Sea Factory Mistake = Stellar Customer Service.

If you follow the below steps you will learn how to successfully contact Wizards’s Customer Service and, hopefully, receive the right miniature/stat card.

  1. Gather your sales receipt and the problem items (miniature and stat card).
  2. Photocopy your sales receipt.  If you don’t have a copier at home try your local library, a Staples, OfficeMax, or Kinkos.
  3. Write a letter to Wizards.  Include your First and Last Name, Address, and Phone Number including your Area Code.
  4. Mail the copy of your sales receipt, the miniature and stat card, and letter to Wizards of the Coast at the below address.

One important caveat to remember is Wizards only has a limited stock of items to replace factory mis-packs.  If a set has been out for awhile then they will not be able to give you the exact thing you want.  If that happens we suggest you contact the store where you purchased the booster and see if they can help you.

Wizards will only rectify factory mistakes for boosters you purchase.  They will NOT help you if you bought the miniature on the secondary market as a single.  That means eBay and other retailers (both brick and mortar and online like Miniature Market).

Here’s the address:

Wizards of the Coast
Attn: Product Replacement
PO Box 707
Renton, WA 98057-0707

You can read Wizards’s entire article at Wizards’s Policy for Replacing Defective or Incorrect Miniatures or Stat Cards.